> For the complete documentation index, see [llms.txt](https://support.senterasensors.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.senterasensors.com/home/65r-sensor-user-guide/65r-sensor/data-offload/offload-process/connecting-with-domain-controlled-accounts.md).

# Connecting With Domain Controlled Accounts

If you are trying to offload data and are running into issue's to where its asking for a pin number instead of username and password and are running on a domain controlled account, see image below. Please go through the following steps below.

{% hint style="warning" %}
This is only pertaining to Windows 11 OS with domain based account.
{% endhint %}

<figure><img src="/files/6omw6znRtEX6XfpZYtlz" alt=""><figcaption></figcaption></figure>

Steps to resolve issue:

1. Press windows button + L on your keyboard on your laptop or desktop computer. This will then go to the lock screen.
2. Click on "sign-in options" button underneath the pin, see image below.

<figure><img src="/files/QSNKksEcX7m0G5HBUE2W" alt=""><figcaption></figcaption></figure>

3. Select password, i.e., there should be an icon that looks like a key, select the key button and then type in the windows password to get into the computer.
4. Go through the data offload process again, this time it should work. see link to page below.

{% content-ref url="/pages/2MjvedMtHNR0k2ADGUpC" %}
[Offload Process](/home/65r-sensor-user-guide/65r-sensor/data-offload/offload-process.md)
{% endcontent-ref %}