> For the complete documentation index, see [llms.txt](https://support.senterasensors.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.senterasensors.com/home/fieldagent-mobile-ios/60-second-guides/app-support-logs.md).

# App Support Logs

## Motivation

I am experiencing a problem and must send additional information to Sentera Support.

***

## Requirements

You must have an internet connection, either cellular or WiFi.

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## Steps

From the Home Screen:

1. Tap on the Settings gear button on the top right.
2. Scroll down to Support & FAQs and tap it.
3. Tap on Email Support.
4. Enter any additional information in the body of the email.
5. Tap the Send button on the top right.

Your logs will now be sent to Sentera Support. 

<figure><img src="/files/wrtEg65B7fupGSkUQN2i" alt=""><figcaption><p>Email Sentera Support</p></figcaption></figure>

***

## Unable to Open Mail

<div align="left"><figure><img src="/files/ygxZqhmLXLEZ4OED95Os" alt="" width="272"><figcaption><p>Mail not configured</p></figcaption></figure></div>

If you receive an error that [Mail](https://apps.apple.com/us/app/mail/id1108187098) is not configured,  then you can either:

* [Add an email account](https://support.apple.com/en-us/102619) to your Apple Device
* [Send App Logs Manually](#send-app-logs-manually) to Sentera Support

***

{% hint style="info" %}
[Touch and hold](https://support.apple.com/en-gw/guide/iphone/iph75e97af9b/17.0/ios/17.0) is a gesture where you touch down and hold until an action is performed.&#x20;
{% endhint %}

### Send App Logs Manually

1. Open the Files app.
2. Tap on Browse at the bottom right.
3. Tap on On My iPad/iPhone.
4. Tap on FieldAgent.
5. Touch and hold the `applogs` folder.
6. Tap on Compress.
7. Find the `applogs.zip` file.
8. Touch and hold the `applogs.zip` file.
9. Tap on the Share option.

You can now share the archive with any app you want.&#x20;

Emailing <support@sentera.com> is always a good option.