# App Support Logs

## Motivation

I am experiencing a problem and must send additional information to Sentera Support.

***

## Requirements

You must have an internet connection, either cellular or WiFi.

***

## Steps

From the Home Screen:

1. Tap on the Settings gear button on the top right.
2. Scroll down to Support & FAQs and tap it.
3. Tap on Email Support.
4. Enter any additional information in the body of the email.
5. Tap the Send button on the top right.

Your logs will now be sent to Sentera Support. 

<figure><img src="/files/wrtEg65B7fupGSkUQN2i" alt=""><figcaption><p>Email Sentera Support</p></figcaption></figure>

***

## Unable to Open Mail

<div align="left"><figure><img src="/files/ygxZqhmLXLEZ4OED95Os" alt="" width="272"><figcaption><p>Mail not configured</p></figcaption></figure></div>

If you receive an error that [Mail](https://apps.apple.com/us/app/mail/id1108187098) is not configured,  then you can either:

* [Add an email account](https://support.apple.com/en-us/102619) to your Apple Device
* [Send App Logs Manually](#send-app-logs-manually) to Sentera Support

***

{% hint style="info" %}
[Touch and hold](https://support.apple.com/en-gw/guide/iphone/iph75e97af9b/17.0/ios/17.0) is a gesture where you touch down and hold until an action is performed.&#x20;
{% endhint %}

### Send App Logs Manually

1. Open the Files app.
2. Tap on Browse at the bottom right.
3. Tap on On My iPad/iPhone.
4. Tap on FieldAgent.
5. Touch and hold the `applogs` folder.
6. Tap on Compress.
7. Find the `applogs.zip` file.
8. Touch and hold the `applogs.zip` file.
9. Tap on the Share option.

You can now share the archive with any app you want.&#x20;

Emailing <support@sentera.com> is always a good option.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.senterasensors.com/home/fieldagent-mobile-ios/60-second-guides/app-support-logs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.