> For the complete documentation index, see [llms.txt](https://support.senterasensors.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.senterasensors.com/home/fieldagent-mobile-ios/troubleshooting-guide/dji-camera.md).

# DJI Camera

My DJI camera is not snapping photos correctly.

{% hint style="info" %}
FieldAgent Mobile must always be in the foreground when the app is executing a mission. Backgrounding the app will prevent the drone from capturing images.
{% endhint %}

***

## DJI camera not snapping photos

If your DJI camera is not taking any photos.

* Keep the app in the [foreground](/home/fieldagent-mobile-ios/faqs.md#the-app-must-be-in-the-foreground-why). 
* Check the [SD Cards](/home/fieldagent-mobile-ios/requirements/sd-cards.md) section of the guide.
* The gimbal bracket, which secures the drone's camera, must be removed before take-off.
* Check that the SD card has space and is not write-locked.
* Format the SD card using your DJI drone's companion app.
  * DJI GO 4 or DJI Pilot 2
* Check that you can take photos with the companion app.

***

## DJI camera is skipping photos

If your DJI Camera is not taking photos at the expected intervals.

* Keep the app in the [foreground](/home/fieldagent-mobile-ios/troubleshooting-guide.md#app-was-backgrounded).
* Your SD card may not be in [spec](/home/fieldagent-mobile-ios/requirements/sd-cards.md).
* You need to slow down your flight plan so that you do not exceed the hardware's maximum capture rate. Slower flights allow longer times between photo capture intervals.

{% hint style="warning" %}
Most DJI cameras do not support a capture rate of greater than 1000ms.

The Mavic 2 Pro typically requires 2 seconds or more between photo captures.
{% endhint %}

***

{% hint style="info" %}
Follow the [general troubleshooting steps](/home/fieldagent-mobile-ios/troubleshooting-guide.md) first when you encounter any problems.
{% endhint %}


---

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