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My Sentera camera is not snapping photos or capturing data correctly.
This page includes troubleshooting for the following Sentera cameras:
Sentera Single
Sentera Double 4K (D4K)
Always wait for the green light to appear before you attempt to takeoff.
Always wait for the camera to turn green and have a GPS connection.
Check the SD Cards section of the guide.
If your camera has a lens cover then it must be removed before flight.
Check that the SD card has space and is not write-locked.
You need to slow down your flight plan so that you do not exceed the hardware's maximum capture rate. Slower flights allow longer times between photo capture intervals.
If you are using the app to execute the mission, then keep FieldAgent Mobile in the foreground.
If you are using DJI Pilot 2 on Drone's RC, the app does not need to be running.
For more information see this page.
My drone pauses, or my drone stops the mission.
Press the Play button on the Remote Controller when the drone unexpectedly pauses.
If your drone pauses during takeoff or while performing a mission, you can always press the Play button on your RC to command the drone to continue.
Pressing the Play button on the RC will cause the drone to pause the active mission.
Press the Play button again to resume the mission.
If pressing the Play button does not fix the issue then:
You could be in or near an NFZ and will require an unlock.
Your firmware is out of date.
The drone's sensors need maintenance.
Follow the general troubleshooting steps first when you encounter any problems.
My DJI camera is not snapping photos correctly.
FieldAgent Mobile must always be in the foreground when the app is executing a mission. Backgrounding the app will prevent the drone from capturing images.
If your DJI camera is not taking any photos.
Keep the app in the foreground.
Check the SD Cards section of the guide.
The gimbal bracket, which secures the drone's camera, must be removed before take-off.
Check that the SD card has space and is not write-locked.
Format the SD card using your DJI drone's companion app.
DJI GO 4 or DJI Pilot 2
Check that you can take photos with the companion app.
If your DJI Camera is not taking photos at the expected intervals.
Keep the app in the foreground.
Your SD card may not be in spec.
You need to slow down your flight plan so that you do not exceed the hardware's maximum capture rate. Slower flights allow longer times between photo capture intervals.
Most DJI cameras do not support a capture rate of greater than 1000ms.
The Mavic 2 Pro typically requires 2 seconds or more between photo captures.
Follow the general troubleshooting steps first when you encounter any problems.
Known Issues and Resolutions
Tasks can fail to create a flight plan.
You tap on Fly Now, but your equipment says it is unsupported.
"Contract Defined" products can result in:
From your Flight Task details:
Tap on the Field item.
Swipe to fly on the field boundary.
Enter your flight parameters.
Your flight Plan is now ready.
For Wireless Flight Plan Transfer, FieldAgent Mobile must have Local Network permissions.
Open Settings on your iOS Device.
Navigate to the Apps section, usually at the bottom.
Select FieldAgent.
Ensure that the Local Network setting is enabled.
My Drone Won't...
Follow the general troubleshooting steps first when you encounter any problems.
This page describes typical problems encountered while using the app with a drone and helps you understand the cause and how to remedy the situation.
If you have issues with the app or drone, follow these steps first.
Sentera provides these steps to help fix common problems. Always proceed with caution when performing these steps.
Procedures such as System Software or Firmware updates can be irreversible.
Check if your drone is in or near a No Fly Zone.
If you are on the edge of an NFZ, the drone can stop mid-mission to prevent it from entering restricted airspace.
Keep the app in the foreground while operating the drone.
Force quit DJI GO 4.
Reboot your device. Mobile devices that connect to DJI Remote Controllers can become unstable over time, and rebooting often fixes these issues.
Rebooting can fix an issue where you cannot send support emails from the app.
Reboot your mobile device every morning as part of your daily routine.
Out-of-date system software can cause many types of issues.
Check for any software updates and install them.
Always keep FieldAgent Mobile up-to-date.
Check your Lightning or USB-C port for debris or unexpected wear.
Your port can wear out over time due to too many cable insertions. If you detect excessive wear and tear, have your mobile device serviced.
Follow Apple's suggestions for cleaning here.
Do not attempt to clean the port yourself.
Inspect your cables.
Damaged cables should be replaced.
Non-Apple cables often fail to work correctly with the Drone's RC and your mobile device.
Check that you have the latest firmware.
Review DJI's website for the latest firmware.
RTK mode is not supported by FieldAgent mobile.
Matrice Series drones must have RTK mode disabled.
The app cannot upload or execute autonomous missions when RTK is enabled.
Perform drone maintenance and calibration on a schedule.
Perform any missed maintenance procedures before continuing to use the drone.
Check to see if your drone needs calibration.
Inspect your drone for any damage to the aircraft or the batteries.
Have your drone serviced if necessary.
If your batteries are damaged, then do not fly with them.
Always deploy your drone in a good takeoff area.
Taking off too close to an object, such as a picnic table or car, can cause issues with the Vision System.
You should never attempt to take off near metal or on rebar-reinforced concrete.
Always maintain Line of Sight (LoS) with your remote controller (RC) and the drone.
Crops are an attenuator. Obstructing the LoS of the RC and drone can cause communications to become unstable and fail.
Human bodies are also massive attenuators. Do not put your body between the drone's and the RC's line of sight.
If you need additional help with your DJI Drone, please check the Official DJI Help Center.
Some versions of DJI's firmware have bugs that cause the drone to pause while taking off or flying a mission. Check to see if you have the latest firmware.
The obstacle avoidance system can be triggered during take-off or a flight for unexpected reasons.
Ensure you are on flat ground away from objects like a picnic table or car.
Cleaning your drone as part of a maintenance schedule is essential for its health and safety. This will keep the sensors free of debris that can cause them to become confused.
Drones with Support for Mission Execution must have their RC set to the correct Flight Mode.
Phantom 3 Series
Phantom 4 Series
Matrice 100
Inspire 2
Omni
Mavic 2 Pro
Inspire 1
M200/M210/M210RTK
M300
You can view the following pages for more more information on specific problems.
Known Issues and Resolutions
When using the Sentera Base Station utility in the app, ensure the following:
You must have an ethernet adapter for your Apple mobile device.
You must have the base station powered on and connected.
You must have the ethernet settings configured correctly.
When prompted, you must allow Local Network access.
You can check Local Network permissions under iOS Settings -> FieldAgent.
My Drone Won't Launch / Won't Connect
Common issues that prevent the drone from either taking off or connecting.
Your drone is not supported for .
Your RC is not in the correct .
DJI GO 4 is in the background.
Your drone is in or near a .
The system is triggering.
Your cables are damaged or not Apple-certified.
Read this for more info.
Follow the first when you encounter any problems.
